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RETURN

Refunds and Exchanges

We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 30 days from the date of purchase to return your product, subject to the below.

If you haven’t used the product, we’ll refund it using the same method of payment as your initial purchase.

If you’ve used more than 30% of the product, no refund can be given.

And we can’t exchange or refund gift vouchers or promotional items.

If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

Please contact our Customer Care team on customercare@jurlique.co.uk. Please quote your order reference and a brief explanation of why you wish to return your order.

We endeavour to reply to your query within 48 hours, and once you have been placed in contact with a member of our customer care team, they will be able to confirm when your refund or exchange will take place.

Please contact our Customer Care team on customercare@jurlique.co.uk. Please quote your order reference and they will assist in arranging a replacement order.