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Effective Date:  October 2019 

Introduction and Consent 

The privacy of your personal information is a priority for Jurlique International Pty Ltd (ABN 40 064 901 131) ("Jurlique") is located at 44-50 Oborn Road, Mount Barker, South Australia, 5251, Australia. 

This Privacy Policy explains how Jurlique and its group companies (“Jurlique”, “we”, “us”, “our”) collects, uses, discloses and handles any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or complain about a breach of your privacy. By using our website or submitting personal information to us you are agreeing to the terms of this Privacy Policy.  This Privacy Policy may be amended from time to time if our practices or the laws change. Please do not use the website or submit any personal information if you do not agree to these terms. 

You may find links to other websites not operated by Jurlique but which are accessible through our websites.  This Privacy Policy does not apply to such websites and you should consult the privacy policy of any other website you enter. 

What kinds of personal information do we collect and how? 

When you interact with Jurlique by purchasing products, subscribing to our loyalty program, creating an account online, in store, over the phone, via email or via social media, we may collect and hold personal information about you. Personal information means information or pieces of information that could allow you to be personally identified. This enables us to identify you and provide you with information about Jurlique products and services and allows us to facilitate any purchases or other enquiries.  This information may include your name, address, phone number, screen name, email address,  credit card information, shopping habits, preferences and health information. 



We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed. 


Why do we collect the information and how do we use or disclose it? 

We collect, hold, use and disclose your personal information:  

(a)            to provide you with information about and facilitate your purchase of Jurlique products, including processing your purchases and payments, delivering products to you and resolving any questions or complaints; 


(b)            to develop and enhance our products and services; 


(c)            to conduct research and to plan and develop our product strategies; 


(d)            to provide and operate our competitions, surveys, events and promotions; 


(e)            to promote and market our products and services; and 


(f)             to comply with our legal obligations. 

Do you have to identify yourself when you interact with Jurlique? 

If you wish to remain anonymous when you use the Jurlique website, do not sign in to the website or provide any information which may identify you. Please not however that we are unable to perform a number of our functions without obtaining your identifying information.  For example, we may require details about your identity if you register or log into our website, contact us with an enquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.   



How can you request not to receive direct marketing? 

If you do not wish to receive direct marketing communications from us please follow the 'opt-out' or 'unsubscribe' instruction in that communication or on our website, or otherwise email us at and provide your name, e-mail address and postal address and information about the direct marketing communication you no longer wish to receive. 

Who do we disclose your personal information to? 

We do not share your personal information with anyone except as described below: 

(a)            to third parties who store or process it on our behalf in order to assist us in providing, promoting and marketing as well as developing and improving our products and services; 


(b)            We may combine personal information we receive about you with other information we hold about you.  This includes information received from third parties and publicly available information; 

(c)            where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning Jurlique products or where such disclosure is necessary to protect the safety or security of persons;  

(d)            to other companies within the Jurlique group or to companies that may acquire part or all of Jurlique or an affiliated company; and 


(e)            as otherwise permitted under applicable laws. 

Do we transfer, process or disclose your personal information overseas? 

We may disclose your personal information to Jurlique group companies located outside of the European Economic Area ("EEA"), for example, Hong Kong, Japan, China, the United States and Australia.  We may also disclose your personal information to third parties who provide services to us including data warehousing, credit card processing and e-commerce services, mailing and logistics services which are located in Australia, Hong Kong, the United Kingdom and in the United States.  By disclosing personal information to us, you acknowledge and consent to these potential transfers. You should be aware that many countries do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to this website will be required to do the same. 

How do we hold your personal information and keep it secure? 

We use organisational, administrative, technical and physical security measures to protect your personal information.  These measures include computer safeguards and secured soft and hard copy files and facilities.  We may store your personal information with a third party data storage provider and we require these providers to safeguard personal information and to only use your personal information for the purposes we specify. 

We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure in accordance with relevant data privacy laws and only use or disclose it for the purpose for which it was provided. 

We will keep your personal information only as long as we need to deliver our products and services, unless we are legally required to keep it for longer periods. 

Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold. 


Your visits to Jurlique's websites are associated with cookies.  Cookies are unique identifiers that we collect and use to obtain information about Jurlique's websites including the number of visitors to the websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns and, where relevant, the websites visited before visiting the website. 

Your continued use of this website indicates your acceptance of and consent to our use of cookies.  

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you do not want cookies to be installed on your device, you can change the cookie settings on your browser or device to reject cookies. Instructions on how to amend your browser settings including the rejection, deletion and control of cookies is widely available online on websites such as Please note that Jurlique has no control over the content of external websites. You may also obtain instructions for your particular device by consulting the ‘Help’ section of your internet browser. If you do reject or delete cookies whilst using the Jurlique website, this may prevent you from taking full advantage of the website. 

This information provides Jurlique with statistics that we can use to analyse, personalise and improve our websites and our products and services.  You may be able to adjust the security settings on your browser so that tracking is disabled, however the Jurlique website may be less functional for you.  We may use information gathered from cookies on some of our websites to deliver material that might interest you on third party websites, such as Facebook.  

We sometimes use a type of technology called a “pixel tag” on our websites or in our emails, alone or in combination with cookies.  Pixel tags may be used to provide us and third parties who provide services to us with information about customer activity on our websites and/or when emails that we send are opened or accessed.  

Additionally, your visits may be associated with location-based information (i) you manually provide, (ii) derived from the IP address of your computer, (iii) where you have accessed our website from your mobile device, GPS information where that has been enabled on your device, or (iv) the proximity of your laptop computer, mobile wireless device, personal digital assistant, personal communication system, or other communications device (your "Personal Communication Device”) to the nearest radio tower or cell site. This information includes when your Personal Communication Device is activated as well as when and how you are using it.  We may collect such data to verify the information you provide to us manually and to provide you with location based content.  We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.   

For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Details 

Protection of Children 

Jurlique is committed to protecting the privacy of children. The website is designed and intended for use by people aged 16 and over. If you are over the age of 16 but under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Access to certain parts of the websites and/or eligibility to receive prizes, samples or other rewards may be limited to users aged 18 or over. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 16, then we will delete that information as soon as possible and may disable that individual’s access to the applicable website. 

Your rights and who to contact  

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you: 

don't want to be contacted in the future by us;  

would like to find out what information we have about you; 

would like a copy of the personal information which we hold about you; 

if you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant; and/or 

wish to report any breaches of this Privacy Policy. 

Please contact us via one of the following: 

Mail: “Attention Online Privacy” Jurlique International Pty Ltd, 44-50 Oborn Road, Mount Barker, South Australia, 5251, Australia   
Phone+61 8 8391 7479 

We will ask that you put your request for access in writing and provide us with proof of your identity. You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs. 

We will generally provide you with access to your personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why.  We will take reasonable steps to correct or update any personal information unless we disagree with your reasons.  If we refuse to correct your personal information we will generally give you a written explanation why. 

How can you access further information or complain about a breach of your privacy? 

If you believe that we have breached your privacy or have any questions in relation to this Privacy Policy, you can contact us via either the mailing address, email or phone number listed above.   

We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.   If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Information Commissioner's Office (ICO) either through their website: or through the ICO telephone helpline: 0303 123 1113.